Maxi Home currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin.
We ship our orders through our in-house delivery team, and other carefully selected delivery service providers especially for Door-step Deliveries. Please note that furniture items are only delivered within Singapore.
Our Standard Delivery timing is Monday to Saturday, between 9.30am - 7.00pm.
So if you change your mind, don’t sweat it! You may return your purchase to us within 7 days of the date you received the item (subject to Return Eligibility below), Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply contact our service number.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement.
Please ensure that your items meet all of the following returnable conditions:
- Within 7 days after delivery
- New condition and unused
- Original packaging
- Item is not marked as "As-Is-Where-Is" or "Sale" (indicated on the product page)
Maxi Home reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
Non-exchangeable and Non-returnable items include:
Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products.
- All we need from you is to contact us and wait for our customer service representative to get back to you within 1 - 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
- After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 7 - 10 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.
- Our return policy does not apply to "As-Is-Where-Is" or "Sale" items, self-assembly items, items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery and sale items.
- Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
- We reserve the right to change our policies anytime without prior notice.
Changing Your Order:
If you’d like to change your order before it is shipped out to you, we’ll gladly process it with no additional costs to you. Note that exchanges are only available for items of the same price or less. The balance amount will be refunded to the same method of payment as the original payment. If you’d like to exchange for an item of a higher price, we will cancel the original item for you and you will have to place a separate order. Delivery fees will be waived.
Unfortunately, you will not be able to exchange your item after you have received an email confirming your delivery, as the item would already be loaded onto our delivery truck and on its way to you! If you’d still like to exchange an item, you will need to return the item (see our return policy) and place a new order. Delivery fees will be incurred for orders less than $250.
Placed an order but change your mind? No worries! You can cancel your order with no additional charge and receive a full refund of the item(s) you wish to cancel. Refund will be made to the same method of payment as the original payment. Unfortunately, after you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a restocking fee at 18% of the price you paid for the item. As such, you will be refunded the following amount:
hoolah Instalment Plan
Our collaboration with hoolah provides you with another 0% interest financing option, allowing you to split your payment into 3 instalments paid over the span of 2 months. The instalment plan is available to all residents of Singapore aged 18 and above, with a debit or credit card issued by any bank. Only eligible for orders above $100.
hoolah SG may assign every Consumer with a Consumer Status Tier, which is determined in real-time based on various factors as hoolah SG may determine from time to time in its sole discretion, and such Consumer Status Tier may influence your Purchase Limit and any other relevant benefits relating to your use of the instalment plan.
Find out more about hoolah Instalment Plan on their website.
PayLater by GrabFinance
Where available, you can also pay on a deferred basis, by selecting the "PayLater" payment method on our homepage. In this case, we will grant to you deferred payment terms such that you shall only be obliged to pay us, on an interest-free basis the price of the order, less all or part of the price of the order using an e-gift card, wallet credit or a promotional voucher, where applicable (including delivery costs, where applicable) (such order amount, the "Receivables") by the date falling on the 7th day of the subsequent month after the month in which a successful payment is submitted by you in respect of an order (the "PayLater Payment Deadline").Where you have selected the "PayLater" payment method, you agree that:
- we may sell and assign such Receivables due from you to us to GFin Services (S) Pte. Ltd. ("GFin"), any of its affiliate companies, or such other third party as we may approve. You will be notified upon such assignment whereupon you shall be required to pay such assignee the Receivables under the same payment terms made available to you by us under the "PayLater" payment method;
- we may provide your personal information, including but not limited to your name and contact information, to our assignee to facilitate payment by you to our assignee; and
- if you fail to make eventual payment under the "PayLater" payment method to our assignee by the PayLater Payment Deadline, our assignee and/or any person acting on our or their behalf (including us or its affiliate companies) may take such steps as are necessary to enforce payment by you.
For the avoidance of doubt, the "PayLater" payment method is made available to you wholly on a discretionary basis and there is no guarantee that any selection of the "PayLater" payment method will be successfully approved or processed.
Maxi Home's quality guarantee
All our mattresses are covered under a 10-year manufacturer’s warranty, while most of our furniture products are covered under a 3-year manufacturer’s warranty. Upon receiving a claim covered by this Guarantee, Maxi Home may elect to provide repair of the damage. If we are unable to repair the product, you may select a new replacement in equal or lesser value to the original purchase price, or opt for a refund.
The warranty does not cover the following:
- Normal wear and tear. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time.
- Defective as a consequence of misuse, accident, lack of proper care and maintenance, or handling in transit.
- Any product modification by consumer or other parties not authorised by Maxi Home will void this Warranty.
Need help? Write us at firstname.lastname@example.org